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The following are some of the methods
for monitoring quality and customer satisfaction:
- Daily
inspections are made by either the Account Supervisor or any other
member of the management team.
- Weekly
Progress Report - A condensed review of all the weekly activities
(Account Supervisor).
- Weekly
or Bi-Weekly Control Inspections - Detailed inspections made by Senior
Management.
- Monthly
Control Inspections - These are inspections during day time activities
on a scheduled basis with the customer.
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Quarterly Control Audit - Excel Systems, Inc. President and Senior
Management.
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