The following are some of the methods
for monitoring quality and customer satisfaction:
inspections are made by either the Account Supervisor or any other
member of the management team.
Progress Report - A condensed review of all the weekly activities
or Bi-Weekly Control Inspections - Detailed inspections made by Senior
Control Inspections - These are inspections during day time activities
on a scheduled basis with the customer.
Quarterly Control Audit - Excel Systems, Inc. President and Senior